Refund policy

Guidelines:

ONLINE RETURNS AND EXCHANGES

1- Items purchased are non-refundable.

2- In case of damaged goods, please share the images of the product and packing. Our team will evaluate the situation and coordinate with you.
In case of damaged goods, if the case is deemed genuine by the MRose Team, our sales team will guide you for the further processes.

3- For damaged goods, the complaint should be filed within 24hrs of the product delivery.

4- We strongly recommend to make an unboxing video as you open the package, to ensure you have proof of how the product arrived.

If you love the purchase, share it on your social media.

Fill out our Contact Form, or message us via our online chat before returning items to receive the address of our return facility. Returns will not be processed for any unauthorized, improperly packaged, or non-insured packages and will be returned to sender. Items that have been damaged in any way cannot be accepted for return.

Returns must be postmarked 5-days from date received.

Returns must include all original packaging including Diamond Certificates, Care Plans, Guarantees and any Gift With Purchase items if applicable. The original shipping charge is non-refundable and the customer must pay return shipping. Items with a value of $75 or more must be sent using a trackable shipping method.