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MRose ("we" and "us") is the operator of (https://shopmrose.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Please refer to our refund policy.
In general, domestic shipments are in transit for 4 - 5 days.
Generally, orders shipped internationally are in transit for 4 - 8 days. This varies greatly depending on the courier service and other clearance issues.
Orders placed before 10 AM - EST will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales tax are applied to the price of the products as displayed on the checkout page.
Import duties and taxes for international shipments will be prepaid, without any additional fees to be paid by customer upon arrival in the destination country.
For all customer service inquiries, please email us at firstname.lastname@example.org